Refund policy

We want you to love what you ordered. If something isn't right, you have 14 days from the date of delivery to request a return.

To be eligible, your item must be in the same condition you received it — unworn, unscratched, with all original tags and packaging intact. You'll also need your proof of purchase.

To start a return, reach out to us at hello@arvaux.co. Please note that returns will need to be sent to our address in Canada — we'll provide the full details once your return is approved. Items sent back without prior approval will not be accepted. Return shipping costs are the responsibility of the customer. We recommend using a tracked method, as we cannot be held responsible for lost returns.

Damages & Issues

Please inspect your order as soon as it arrives. If your item arrives defective, damaged, or incorrect, contact us immediately at hello@arvaux.co and we'll make it right.

Exceptions

We do not accept returns on sale items or gift cards. All returned items must include the original ARVAUX packaging and accessories.

Exchanges

The simplest way to exchange is to return your original item and place a new order once the return is approved.

European Union — 14-Day Cooling Off Period

If your order is shipping to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The same conditions apply — item must be unworn, in original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Bank processing times may vary. If more than 15 business days have passed since your refund was approved, please contact us at hello@arvaux.co.