Shipping policy

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

We offer flat-rate shipping on all orders:

Canada: $14.99 CAD
United States: $9.99 USD
Europe: $14.99 EUR

Estimated Delivery Times

Delivery times are estimates and are not guaranteed. Once your order leaves our facility, delivery times are subject to the shipping carrier.

Canada: 3–8 business days
United States: 4–10 business days
Europe: 5–13 business days

Please note that delivery times may be longer during peak seasons or due to customs processing delays outside of our control.

Tracking

All orders include tracking. Once your order has shipped, you will receive an email with your tracking number. Please allow 24–48 hours for tracking information to update.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fee. ARVAUX has no control over these charges and cannot predict their amount.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please first check your tracking information. If your package appears lost, contact us at hello@arvaux.co and we will do our best to resolve the situation with the carrier.

Wrong Address

Please ensure your shipping address is correct at the time of purchase. ARVAUX is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at hello@arvaux.co — we will do our best to make changes before the order ships, but cannot guarantee modifications once an order has been processed.

Contact

For any shipping-related questions, reach out to us at hello@arvaux.co.